At a glance
- Walk-ins & phone bookings
- Typed straight into the same calendar, protected by the same can't-double-book rule.
- Payments at the desk
- Record cash and checks, or charge the card the guest saved at online checkout — one click.
- Refunds
- Policy-aware: Bunkpost computes the refund from your cancellation windows; card refunds go back through Stripe.
- Statuses
- Confirmed, checked in, checked out, cancelled, no-show — the list and reports follow along.
The reservation list is mission control
Every stay — upcoming, in-house, past — lives in one searchable list, with long-term guests broken out on top. Click any reservation and a drawer opens with the whole story: dates, site, party, payments, store charges, notes, and every action you'd reach for at the counter.
The reservations list — search it, filter it, or export the whole thing to CSV.
Bookings that don't come from the internet
A camper calls, or pulls up to the window. Hit New booking, pick the site and dates, take a payment or don't — done. The booking is marked by source (walk-in, phone, admin) so your reports can tell you how much of your business the booking page is actually winning. And because you have judgment a form doesn't, the front desk can override the rig-length limit when you know the big rig will fit.
Money at the counter
- Cash or check: record it against the reservation; the balance updates and the payment lands in reports under its method.
- Card on file:when a guest paid online, their card was saved with their OK at checkout. Charging the remaining balance — or last night's firewood — is one click, no card reader, no reading digits over the phone.
- Store charges: camp-store sales charged to the site appear on the reservation as line items and roll into the balance. Remove one if the kid grabbed the wrong candy bar.
- Refunds: full or partial. Card money goes back through Stripe automatically; cash portions are recorded so the books stay straight. Cancel a reservation and Bunkpost computes the refund from your cancellation windows — you confirm, not calculate.
The day-of rhythm
Mark guests checked in as they arrive (or let them do it themselves — self check-in flips the same switch), checked out as they leave, and no-showwhen the 8 p.m. arrival never materializes. Statuses aren't decoration: check-in is what reveals gate codes and WiFi to the guest, and no-shows keep your occupancy numbers honest.